Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery timing varies by destination and shipping method selected at checkout.
Do you offer free shipping?
Yes. We offer free standard shipping on every order.
What is your return policy?
Eligible items can be returned within 14 days of delivery. Return shipping is paid by the customer, and a 15% return fee applies. Please see our Shipping & Returns page for full details.
How do I track my order?
Once your order ships, we’ll send a confirmation email with your tracking information.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photos of the damaged item and packaging so we can help.
Can I cancel my order?
Cancellation requests must be submitted within 15 minutes of placing an order.
Still have a question?
Contact Plug In Glow and we’ll be happy to help.